EMAILS ..WITH GOKARTSUSA

Posts: 283

Subject: Return Merchandise Authorization
Date: Sun, 22 Jul 2007 09:03:58 -0700
Mr. Quave,

The problems you are describing are mainly adjustment issues part of normal setup for your buggy. Setup is the customer's responsibility. If setup is beyond the scope of your expertise, we recommend seeking the services of a qualified mechanic. As for the cassette player, we will be happy to reimburse you $59 to upgrade to a CD player.

Although you have not indicated any major problems, it is clear that you are not satisfied with the GK-40 Dune Buggy.
Therefore, let's go ahead and have you return the buggy to us for a refund.

Under the circumstances, we will extend the 30 day return period to August 6, 2007.

Please pack it up for shipment in the original packing materials and ship it to the address shown below.

Upon receipt of the Buggy and confirmation of the problems you have indicated, we will issue a refund to you according to the terms of our shipping policy.

GokartsUSA
2304 Utah Ave.
S. Lake Tahoe, CA 96150

(925) 938-2663

www.gokartsusa.com

-----Original Message-----
From: RONE QUAVE [mailto:ronitski.q_36@yahoo.com]
Sent: Friday, July 20, 2007 12:51 PM
To: sales@gokartsusa.com
Subject: RE: Expenses are covered

WHEN IS SOMEONE GOING TO TALK WITH ME ABOUT THIS SALE ?
*** TO ADD TO THE ROSTER OF PROBLEMS ; THE BUGGY OFFICIALLY "OVERHEATS" ABOUT EVERY 10 TO 12 MINUTES OF DRIVING... NOT EVEN GETTING TO 3RD GEAR.
MOST OF "MY" RIDING IS VERY EASY BECAUSE OF TERRAIN. I DON'T BLAST ALL OVER THE PLACE IN THIS THING . BUT IT WOULD BE SOMETHING THAT I "SHOULD" BE ABLE TO DO . I SOMETIMES GO 30MPH OR SO , IN 3RD GEAR ON THE STRAIGHT PATHS BY THE RIVERS EDGE .
*** THE "FAN" WORKS , THE "RADIATOR" WORKS , ALTHOUGH IT LOOKS TOO SMALL FOR THE ENGINE.
THIS THING IS A JOKE . GET BACK WITH ME ABOUT A REFUND AND GOKARTSUSA CAN HAVE THIS ONE BACK . I WANT A BUGGY THAT RUNS , AND THAT HAS ABOUT 10 LESS WORRIES FOR ALMOST 6K !

GokartsUSA <sales> wrote:
We will read your email and reply

www.gokartsusa.com

-----Original Message-----
From: RONE QUAVE [mailto:ronitski.q_36@yahoo.com]
Sent: Wednesday, July 11, 2007 9:58 AM
To: sales@gokartsusa.com
Subject: Re: Expenses are covered

THANKS FOR THE REPLY E-MAIL. I HOPE ALL CAN BE WORKED OUT . HOWEVER THERE IS A "LOT" OF CHATTER GOING ON ABOUT YOUR COMPANY AND THIS BUGGY (GK-40). IT IS NOT GOOD . I HATE TO GRIPE & MOAN ABOUT THINGS USUALLY , BUT THIS WAS A "HUGE" PURCHASE FOR ME .
YOU SHOULD'NT ADVERTISE A PRODUCT FALSELY, AS IN THIS CASE.
YOU SAY THERE IS A "SUZUKI" ENGINE. THE "BRAND" SUZUKI ... IS "NOWHERE" TO BE FOUND ON THE BUGGY.
THERE IS NO C.D. PLAYER . WHY NOT ? WHO HAS CASSETTES ANYMORE ?
HOW CAN YOU REIMBURSE ME FOR EVERYTHING ?
I "HATE" TO BE A THORN IN YOUR SIDE , BUT I HAVE ONE IN MY "GARAGE" !
I "HAVE" TO GET THE FRONT CORRECTLY REWIRED WITH GOOD WIRING , NOT TOY RC WIRING. I ACTUALLY SMACKED THE DASH TO "START" THE BUGGY THE OTHER DAY. I'M SERIOUS . THE RADIO DOES THE SAME THING ... "AFTER I HAVE PRESSED ALL CONNECTIONS TOGETHER FOR THE "FOURTH " TIME .
$250.00 TO $350.00 WILL NOT WORK --- REFER TO MY "LENGTHY" FIRST EMAIL IF YOU WOULD LIKE TO . THE LATEST THING BESIDES THE "SUZUKI" ENGINE & THE "C.D. PLAYER" , IS THE WHOLE "FRAME " IS ALREADY "RUSTING" ... BAD !!! I THINK THIS IS A BAD DEAL FOR ME AND YOU ... OR , JUST A LEMON GK-40.
THIS IS A CHEAP BUGGY FOR A PREMIUM PRICE !!!!
SEND ME $1,250.00 AND I'LL SHUT UP ... OR SEND A TRUCK TO COME GET IT AND CREDIT MY CARD $5,918.50 , PLUS RELAYS , MASTER CYLINDER , & MECHANICS LABOR . THAT IS AROUND $210.00.
WITH $1,250.00 I CAN REWIRE ALL THE FRONT , GET DECENT LIGHTS , GET GAUGES THAT WORK , GET A C.D. PLAYER, HAVE A DASH THAT DOES'NT FALL APART...(STEERING COLUMN , RADIO , IGNITION , ETC. I'M A PAINTER , I CAN REPAINT THE FRAME .
*** IF YOU NEED PICTURES JUST SAY SO ...THIS IS REALLY GOING ON .
I ALSO PUT DECENT TIRES ON THE BACK BECAUSE A "STICK" SMALLER THAN A "PENCIL" PIERCED THE TIRE IN TWO PLACES . ( $ 185.00 ) DON'T WORRY ABOUT THAT--- ALMOST "ALL" BUGGIES COME WITH "CHEAP" TIRES .
PLEASE GET BACK WITH ME AS SOON AS YOU CAN ... I'M PROBABLY NOT GOING TO BE THE ONLY ONE THAT HAS FELT MISLED AND "WAY" OVER CHARGED .
R QUAVE
601-260-3285
P.S. I REALLY WANT TO LIKE THE BUGGY , AND HAVE IT FOR YEARS TO COME .
HOWEVER , THAT IS IMPOSSIBLE TO CONCIEVE THAT I PAID WHAT I DID FOR IT , AND FOR IT TO BE A QUALITY-GOOD RUNNING BUGGY , I WOULD HAVE TO PUT SO MUCH "MORE" MONEY INTO IT . NOT COOL ......CORRECT THIS , PLEASE .

GokartsUSA <sales> wrote:
Your info is correct. GokartsUSA will reimburse you for expenses to get your buggy up and running.
We are truly sorry for the inconvenience this has caused you.

Mike Beard
Tech support

www.gokartsusa.com

-----Original Message-----
From: RONE QUAVE [mailto:ronitski.q_36@yahoo.com]
Sent: Thursday, July 05, 2007 9:16 AM
To: sales@gokartsusa.com
Subject: Re: We are confused

I TALKED TO "AL" , AND THERE IS A RESOLUTION AGREED ON. THERE WILL BE REIMBURSEMENT OF COST TO GET THE VEHICLE CORRECTLY AND SAFELY RUNNING .
I WOULD LIKE YOU GUYS TO SEND ME A QUICK E-MAIL BACK TO CONFIRM THIS. CHECK WITH "AL" PLEASE. I TRUST EVERYTHING WILL BE FINE , HOWEVER , I WOULD LIKE A CONFIRMATION FOR MY RECORDS, JUST FOR PROOF "WE" CAME TO AN EASY AGREEMENT.
THANK YOU
R . QUAVE

GokartsUSA <sales> wrote:
Mr. Quave, your email is so lengthy is is difficult to determine what you want. Please be reminded that the setup, adjustment and maintenance is the customers responsibility. If you have a warranty issue and need parts, please be brief and to the point and we will send you parts under warranty.

www.gokartsusa.com

-----Original Message-----
From: RONE QUAVE [mailto:ronitski.q_36@yahoo.com]
Sent: Tuesday, July 03, 2007 12:01 PM
To: SALES@GOKARTSUSA.COM
Subject: ORIGINAL E-MAIL

THIS IS RONALD QUAVE ; I PURCHASED A GK-40 ON 5-23-07 AND RECEIVED IT ON 6-1-07.
I HAD INITIAL PROBLEMS WITH IT: IGNITION FELL OUT ,WOULD’NT START WELL, & WAS QUITE ROUGH LOOKING DUE TO SHIPPING .
I GOT SLIGHTLY PAST THAT , YET HERE WE GO WITH THE FULL LIST OF HEADACHES:
1. THE L.E.D. DOES NOT REGISTER TEMP , MILEAGE , OR SPEED CORRECTLY. IT ALSO GOES ALL BLUE , OR JUST FLASHES ALL DIGITAL MARKINGS .
2. THE HEADLIGHTS ARE A SEPIA - TAN LIKE COLOR . NOT BRIGHT & WHITE LIGHT . THEY ALSO GO IN & OUT REPEATEDLY WHILE DRIVING . I’VE CHECKED ALL CONNECTIONS AGAIN & AGAIN . THE LIGHTS LOOK DIM ON A FULLY CHARGED BATTERY .
3. THE THROTTLE STICKS BADLY … VERY DANGEROUS , OF COURSE .HUGE PROBLEM !!! I’VE CHECKED THAT TOO … WHAT DO YOU DO TO FIX IT ? IT DOES NOT STICK WITH THE BACK OFF & THROTTLING IT BY HAND .
4. THE STEERING COLUMN NEVER FASTENED , NOW TAPED-UP. THE KEYED IGNITION FELL OUT … NOW TAPED IN PLACE .
5. BIGGEST PROBLEM … THE SHIFTING WAS HORRIBLE . I TOLD ‘ AL “ THIS ON THAT FOLLOWING MONDAY THAT I RECEIVED THE BUGGY. IT SOUNDED LIKE GEARS GRINDING & IT WAS VERY HARD TO GET FROM GEAR TO GEAR . THE PROBLEM IS … THE SLAVE CYLINDER IS BAD . NOT JUST MY OPINION , MY MECHANICS ALSO . I PAID HIM TO COME HELP ME “BLEED’ THE CLUTCH LINE , & IT COULD NOT BE DONE . THERE IS NO PUMPING & PRESSURE TO BE DONE BECAUSE THE “SLAVE CYLINDER” IS NO GOOD . I NEED A NEW ONE. IT NOW DOES NOT RUN .
*** IT DID NOT START ON 6-26-07 DUE TO THE RELAY ON THE FRONT OF THE BUGGY GOING BAD. THAT COST ME “4” STORES, 2 HOURS , & $13.00 TO GET IT GOING AGAIN .
***RIGHT NOW … 6-29-07 … THE BUGGY WON’T RUN AGAIN . I NEED A “SLAVE CYLINDER” FOR THE CLUTCH .
MY MECHANIC SAYS IT SHOULD SHIFT VERY SMOOTH WITH A “GOOD” SLAVE CYLINDER PUT ON IT. IT “NEVER” SHIFTED “SMOOTHLY” . RIGHT NOW IT DOES NOT PUMP FLUID OR REGAIN PRESSURE WHICH IS WHAT THAT PART DOES. I AM WORKING ON THIS BUGGY MYSELF WITH THE HELP OF MY MECHANIC, WHOM I “HAVE” TO “PAY” !
------- BAD RELAY
BAD SLAVE CYLINDER
HORRIBLE HEADLIGHTS THAT FLICKER
BAD STEERING COLUMN & IGNITION MOUNTING
THROTTLE STICKS
L.E.D. DOES NOT FUNCTION CORRECTLY
THIS BUGGY SHOULD BE TAKEN TO A POWERSPORTS PLACE TO BE LOOKED OVER RIGOROUSLY . I SHOULD NOT HAVE TO PAY FOR ALL OF THIS TROUBLE OR PARTS . I HAVE ALREADY PAID …. 5,918.50 .
R.QUAVE

Posts: 283

ALSO , MY LOCAL POWERSPORTS SHOP DID A LIST FOR THE CREDITCARD COMPANY & THE ALTERNATOR IS BAD , THERE IS A KNOCKING SOUND IN THE MOTOR(REPLACEMENT ???),THE THROTTLE CABLE MIGHT NEED TO BE REPLACED, L.E.D.NOT DOING WHAT ALL IT IS SUPPOSED TO,THE CV JOINTS MAKE A "NOT SO GOOD SOUND,& OF COURSE THEY LAUGHED AT THE PAINTJOB & THE IGNITION WORK !!!
WHAT A MESS ... OH WELL .